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MRS Financial Services Research Conference

London, 15 November 2018
Discussing new behavioural and attitudinal insights from FS consumers and sharing findings from fascinating insight projects.

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People are notoriously reluctant to engage with pensions but Standard Life found a way.


New channels and new touchpoints may require new measurement methods and those metrics often have to be considered across categories.


The payments landscape is changing rapidly as consumers turn away from cash to embrace a variety of digital options – and their behaviour adapts accordingly.