Summary
Intuit Mailchimp has revolutionized their marketing game by tackling the longstanding issue of guesswork. In a world where John Wanamaker's famous quote still resonates, the company conducted comprehensive voice of the customer research to understand the core problem faced by small and medium-sized businesses (SMBs). The findings revealed that "guessing less" remains a pressing challenge for marketers today.
The campaign's creative concept, developed through qualitative research with Mailchimp prospects conducted by CMB, struck a chord with its entertainment value and relevance to marketers' pain points.
To fine-tune the campaign, Intuit Mailchimp enlisted the expertise of Ipsos, who conducted early-stage...