This article is part of a Spotlight series on the Fintech Revolution in India. Read more
Of all the industry sectors, it is probably the financial services sector that has the most sacred cows. As a system that deals in our hard-earned money, it relies heavily on the trust, safety and established reputation of decades, the value of which cannot be overstated and oversold to us. A robust banking system was right to be conservative and slow to adapt to the digital wave, or so we thought. But with policy changes, improved smartphone and internet...