The Dubai Airports Hospitality Programme

Putting customer experience at the heart of the creative vision paid dividends for Dubai Airports.

Design consultancy: Engine Service DesignAdvertiser: Dubai Airports

Executive Summary

Already the world's second busiest airport, with increasing passenger numbers, an existing infrastructure operating at near capacity and an opportunity to capitalise on its 'East meets West' location, it was clear Dubai needed a new airport.

Since 2013, Engine has worked with Dubai Airports (DA) to help turn one of the world's biggest airports into the world's best.

We started by co-creating an overarching customer experience vision for the airport of the future, but there was soon desire to sow the seeds of change through 'hero projects' within...

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