Telemetro Reporta: The Tweeting Pothole

This case study explains how MEDCOM, a TV channel in Panama, promoted a local news segment by focusing on potholes and social media.

Advertiser: MedcomAgency: Publicuatro Ogilvy & MatherCountry: Panama

Objectives

We were asked to create more awareness of a specific segment in the local news in MEDCOM's company TV Channel, Telemetro Reporta. The segment was (and still is) presented by Luis Casis, which is known as "El Reportero Ciudadano"(The Citizen Reporter).

The idea behind the segment is to create awareness of the situations that the Panamanians live in the street daily and many of them, came from the audience who complained directly to Luis Casis (via WhatsApp, Social Media, Mails, etc) or through Telemetro's Social Media.

Many...

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