When Budweiser, perhaps the most iconic of all American beers, asked consumers their impression of its brand, the results were disappointing.
In the face of the craft-beer movement, the King of Beers was often seen as an industrial-scale brew that lacked soul. And while Anheuser-Busch InBev, Budweiser’s owner, does take a “super high-tech” approach to producing its beverages, it knew boasting of size and scale had limited appeal.
“We can talk about the quality of the product or how we grew it 1,000 times. What consumers are reading [and] telling us is that we need to be more human again:...