Artificial intelligence is surely this year's big thing. "Important CEOs are talking about it on conference calls," remarked Shane Skillen of Hotspex, speaking at IIeX Europe (Amsterdam, February 2018). "They're all mentioning, 'we're using AI for this', 'we're using AI for that' ... it's a buzz word and if you don't say it, the analysts wonder why you didn't."
It featured prominently at IIeX too, where insights professionals wondered how they could best leverage the abilities of AI in its various guises. ZappiStore's Stephen Phillips made a case for using machine learning to predict the future, while Unilever's Stan Sthanuthan...