Looking for growth opportunities? In the aftermath of collapsed trust, disillusionment and shifts in social ties, small is the new big, writes J. Walker Smith.
The economy has finally cycled back, but not consumers. Consumers have pivoted, not cycled. The predicate of trust, something that had long been eroding, collapsed in the aftermath of the financial crisis. The old sources of trust are no longer available for consumers to cycle back to, so consumers have pivoted in a new direction instead, and that is where brands will find growth opportunities in the future.
The guidance people turn to and rely on...