Heathrow Airport: Understanding every aspect of the passenger journey
Aiming for the best airport service in the world
Heathrow is a major world hub airport. We serve 75 million passengers a year, support 80 airlines and connect the UK to 186 global destinations.
In 2014 we became Europe's best rated hub airport. Now we're going further. Our vision is to give passengers the best airport service in the world by making every journey better. To achieve this we have to understand our passengers intimately – what they want, how they think and how they act. And we have...