Online car sales don’t at first sight appear to have much in common with digital funerals, but there are more similarities than you might think, according to one person who has worked in both.
There’s very little penetration of online purchasing in either, notes Sam Oliver, VP Commercial at Farewill, a digital business which started out in wills, moved into probate and is now a fast-growing funeral provider. Both are highly emotional purchases and very local in terms of buying behavior. And his comments on the funeral sector – “The industry is lacking transparency, overpriced and doesn’t necessarily tailor to...