Home Builders Federation: HBF Takes on the Industry with Mullets, Quokkas and Bonnie Tyler

HBF, the private health insurer, entered a new category in Australia and earned commercial success.

Executive Summary

When you're an unknown entering a crowded, complex, shrinking and distrusted category, you've gotta work hard. HBF did more than just that when it entered the East Coast -- against the odds, it won the hearts of younger Australians with a bold and provocative challenge to the 'for-profits'. In seven challenging months, HBF took on the big boys, their big spends and their conservative 'caring' narratives. The quokkas, with their sass and straight-talking charm would not only earn HBF formidable commercial success, but would demonstrate that doing right thing, even when no-one else does, will always triumph in...

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