Infinitum community – An empathetic engagement with the 50+ generation: Being creative to engage with the senior target

Plenitud, an incontinence product brand, connected with women over the age of 40 in Brazil by listening to their experiences.

Abstract

One-in-four women over 40 years old will have urinary incontinence; that is a biological fact. However, when this happens, they suffer because they feel ashamed and old, closing themselves off from world and life. They don't share their feelings and pain; they reduce their water and/or liquid consumption and avoid being in social environments due to the fear of urine leakage.

Plenitud offers a wide range of products to help women live better with their incontinence. The brand management team has deep knowledge of consumers' functional needs, coming from a strong and continuous consumer research background.

In order...

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