Strategic themes in services and payments

The combination of officially mandated shutdowns and radical cutbacks in consumer demand due to COVID-19 is reshaping physical space and the surge in demand for e-commerce is putting pressure on brick-and-mortar operators.
  • Digital inclusion and accessibility are key in the post-pandemic business environment.
  • The global pandemic is changing shopping patterns, transforming consumer behaviour and causing abrupt changes in consumer expectations.
  • The crisis will drive a renewed push towards contactless options in payment, ordering and delivery; the push into prepared food occasions will accelerate following the crisis and restaurants will permanently offer delivery services and obligatory smartphone ordering....

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Insights Team
Bray Leino

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