Executive Summary
From a heavy transactional branch to a space that helps the whole local community to prosper
In recent years the purpose of the physical bank branch has been under immense scrutiny to demonstrate tangible value to customers and reverse falling fee income for the banks. In the eyes of many banks' branches broader role in the local community has become diluted, overshadowed by strong digital adoption, automation and closures.
By cash transaction numbers Bank of Scotland's Argyle Street branch is the busiest branch across the Lloyds Banking Group network, (Lloyds Bank, Halifax and Bank of Scotland).
The preference...