Background
Our task seemed simple: make Volvo a credible challenger in Australia's luxury car segment by growing the brand.
Volvo has launched redesigned cars since 2015, they've been praised by the industry and are a step- up in quality and price. Yet despite Volvo being awarded 'Car of the Year',1 its growth was stagnant. We were facing some serious challenges.
Volvo was under-considered
Volvo Car Australia's awareness is high, but consideration lagged far behind competitors.2
Unshakeable perception of safety
Volvo's consideration problem has been developing for almost a century when its founder declared its "guiding principle is...safety"....