Go digital or go home: Adapting interaction and engagement models with healthcare professionals for post-COVID times

With lockdown measures, social distancing and strain on existing healthcare systems thanks to COVID-19, life sciences companies need a whole new model for reaching key stakeholders.

Why it matters

For life science brands, face-to-face (F2F) access to healthcare professionals has long been the backbone of marketing and sales strategy. With COVID-19 shutting this avenue of interaction down, there needs to be an overhaul of current engagement models that are better suited to this new operational reality.

Takeaways

  • A multi-channel CRM/CLM (closed loop marketing) system will become the foundation for a new engagement model.
  • Brands need to ensure that their contact frequency is moderated to prevent “digital burnout” and ensure that the content is suitable for remote engagement.
  • Companies will need to revisit their Multi Channel Cycle...

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