Colt Technology Services: CX Pulse – Using machine learning to improve customer intelligence capabilities

Colt, a network and communications provider, developed a bespoke machine learning tool and increased its net promoter score (NPS).

Introducing Colt and its CX challenge

Colt is a network and communications provider with a $2bn annual turnover. It operates in 212 cities and supports 51 metropolitan networks. Colt powers 84% of the world's communications, keeping 51 cities connecte

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