Switched On: Moving Bord Gàis Energy from state sector monolith to private sector powerhouse in eight short years
Introduction & Background
Deregulated government monopolies aren't supposed to work. Accepted wisdom tells us that they take decades to manage the structural and cultural change required to adapt to competitive forces. What they lack in dynamism, they make up for in expertise and they take advantage of the natural inertia of their audience to keep their customer base. They emerge, perhaps not as dominant, but as respectable (if uninspiring) businesses with legacy pension obligations, HR issues and a 'job for life' culture....