Harnessing opportunity: Which businesses worked hardest to meet customer needs during the coronavirus pandemic?

A ranking of brands by customer experience during COVID-19.

Between social distancing, lockdown, and enforced remote working emptying once-thriving city centres, COVID-19 has caused unprecedented challenges for businesses.

At the same time, they have had to contend with a sudden, but unsurprising, shift in fundamental consumer needs, as people adjust to the new world around them.

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