The huge disruption we have all lived through over the past two years has meant that attitudes – about all manner of topics – have changed more swiftly than ever before. This will, of course, impact consumers’ expectations of the services and the exp
Marketing Trends for 2022: Customer Service and Experiences
Consumers’ expectations of customer service and experiences have changed dramatically during the course of the COVID-19 pandemic. It’s more important than ever for marketers to be armed with stats, research and insights to improve services.
